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Raven App
API
DCode
Privacy and Security
Encrypted storage, limited access, and a recovery window before deletion.
Dipole ML Inc. is a Canadian company operating under Canadian privacy law, and content you create is stored encrypted at rest, with access limited to the team that operates the service. This page describes what that means in practice.
Your content
- Your prompts and completions are encrypted at rest. Conversations are metered by counting tokens, and content access is limited to the team that operates the service.
- We train our own models on your content. Never anyone else's, never for advertising, and never for sale.
- Connector credentials are encrypted with keys tied to your account, and they are never sent to your devices.
What we store
| What | Why, and until when |
|---|---|
| Account record | Your name, email, sign-in method, plan, and credit balance. Kept while the account exists. |
| Usage counters | Token and request counts per model and window, so allowances and billing are exact. |
| Prompts and completions | To develop, improve and train our models, encrypted at rest. Kept as described in the Privacy Policy. |
| Chat history | So your conversations follow you across devices, encrypted at rest. Removed from the Services when you delete them. |
| Memories | Until you remove them. |
| Connector authorizations | Until you disconnect them. |
| Support tickets | So a reply can find the original message. |
Deleting your account
Deletion is deliberate and recoverable for a short window. Deleting your account archives your chats rather than destroying them immediately, and the restore window closes after fourteen days. If you change your mind inside that window, signing back in restores the account and its history. You can also write to privacy@dipoleml.com and ask for a deletion or an export by hand.
Sessions
One account signs you in to the Raven app, DCode, your dashboard, and the website. Signing out is global: it ends every signed-in surface in that browser at once, so a shared machine is one click instead of five. Sessions last thirty days unless you sign out.
If your account is suspended
Suspension follows upheld reports (see Blocking and Reporting). A suspended account cannot sign in, and its API keys return 403 with code account_suspended. Nothing is deleted and your conversations are intact throughout. Contact user-compliance@dipoleml.com to request a review.
The full policy
This page explains the product. The legal documents govern it: the Privacy Policy and the Terms of Service.