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Billing and subscriptions

Buy, switch and cancel a plan, add API credits, and find every receipt.

On this page

Plans and credits are bought and managed on the Billing page of your dashboard. All prices are in US dollars and exclude taxes unless stated otherwise.

Buy a plan

  1. Open Billing.
  2. Choose Monthly or Yearly, about two months free.
  3. On the Raven card, choose the button for Pro or Ultra; on the DCode Coding Plan card, the button for the Coding Plan. Each button shows its price.
  4. Pay in the checkout that opens on the page.

The same checkout opens from the buttons on Pricing. Back on the dashboard, your plan is switched on within a minute. While Founding Member pricing is open, the yearly buttons show the first-year price (Founding Member pricing).

What each plan includes is on Plans and Usage. Today's prices: Pro $20 a month or $200 a year, Ultra $100 a month or $1,000 a year, the DCode Coding Plan $29 a month.

Switch plans

On a plan you bought on the dashboard, choose Switch plan. The billing portal opens at the plan change.

  • An upgrade applies now.
  • A smaller plan, or a shorter billing period, starts at your renewal date.

Cancel a plan

  1. On the plan's card, choose Cancel or manage.
  2. Cancel in the billing portal.

Paid plans renew at the end of each billing period until you cancel. After you cancel, the plan keeps working to the end of the period you paid for; its card says Ending and the date. To keep it after all, choose Resume or change.

We give at least 30 days notice before a price increase applies to your renewal.

Receipts, invoices and your card

Choose Open the billing portal on Billing. The portal of our payment service holds:

  • Receipts and invoices for every payment for plans and credits, ready to download.
  • Card on file: change the card your plans and credits are charged to.
  • Plan changes: switch, cancel or resume a plan you bought on the dashboard.

Receipts and your card show up there after your first purchase. Purchases are processed by our payment processor; we do not see or store your card number.

Plans bought through Apple

A plan bought in the App Store shows on Billing as Bought in the App Store. Apple bills it: change or cancel it in the Settings app on your iPhone. The billing portal does not manage it, and deleting your account does not cancel it.

API credits

Requests made with your API keys are paid from prepaid credits, separate from every plan.

  1. On Billing, find API credits.
  2. Choose a pack: $5, $10, $20 and $50.
  3. Pay at checkout. The balance updates within a minute.
  • Credits never expire and cannot be moved to another account.
  • Credits balance over 90 days shows your balance day by day. Each request and its cost is on the dashboard's Activity page.
  • Prices per model and the debit formula are on API Credits.

If a payment fails

Home shows Your last payment for the plan did not go through, and your paid limits are paused until it is fixed. Choose Fix payment on Home or Update payment method on Billing to change the card. We may retry a failed payment.

Questions about a charge

Write to billing@dipoleml.com before you dispute a charge with your bank; most issues are resolved faster that way. You can also open a ticket on the dashboard's Support page with the reason Billing or payments issue (Support).