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Delete, restore and export

Take your chats and usage with you, delete chats or your whole account, and change your mind within 30 days.

On this page

You can export your chats, delete any chat, and delete your account at any time. A deleted account can be restored for 30 days.

Export your data

Your chats

  1. In the Raven app, open Settings, Chats, Export chats. (It is also under Data and privacy.)
  2. Choose Email me the link. Raven gets everything ready and emails you a link; it can take a little while.
  3. When Your data is ready, choose Download. The download is there for 7 days.

An account without an email address sees Get it ready instead, and comes back to the same place to download.

Your usage

On the dashboard, Download as a file on Usage saves the chosen period as a CSV file, and on Activity it saves the requests shown (Dashboard).

Everything else

To ask for any other personal information we hold, or for a correction, write to privacy@dipoleml.com. We may ask you to sign in to confirm the request is yours.

Delete chats

  • One chat. In the chat's menu in the Raven app, Move to Bin keeps it in the Bin for a limited time so you can restore it. Delete removes it from all your devices at once, and people you shared it with lose access (The Bin).
  • All chats. Settings, Chats has Move all chats to Bin and Delete all chats. Delete all chats removes every chat from all your devices, and people you shared with lose access. Each offers Undo for a few seconds.

Delete your account

In the Raven app:

  1. Open Settings and choose Delete account at the bottom.
  2. Type DELETE and choose Delete account.
  3. If asked, type the 6-digit code we email you, and the code from your authenticator app if two-step sign-in is on.

On the dashboard, open Account, choose Delete beside Delete my account, type your email (or DELETE on an account without one) and choose Delete account. For your safety this needs a recent sign-in: if asked, sign out, sign in again, and delete within 10 minutes.

What happens at once

  • Your other sign-ins on the web end. Until you restore the account, signing in leads only to restoring it.
  • Your API keys are paused: they answer 403 with account_pending_deletion. Management keys are revoked.
  • Paid plans stop renewing and end at the end of what you have paid for.
  • Shared chats you own are archived. You leave other people's shared chats, and invitations to or from you are cancelled.
  • We email you to confirm.

After 30 days

Your account, chats, API keys and credits are deleted, and the account can no longer be restored. Your chats and content are removed from our services within 30 days of the deletion, except records we must keep for legal, billing or abuse-prevention purposes; billing records are kept for the period Canadian accounting law requires. Credits left on the account are not refunded, except where the law requires.

Restore your account

  1. Within 30 days, sign in the way you always do, for example at raven.dipoleml.com.
  2. The screen says Welcome back and the date the account is set to be deleted. Choose Restore my account, or Stay signed out to leave it as it is.

Restoring brings back your account, your chats and your shared chats, and turns your API keys back on. Two things do not come back: shared chats of other people that you were removed from (their owner can invite you again), and management keys (create new ones). A plan that was set to end stays set to end; to keep it, choose Resume or change on Billing.